OneSpark’s founders spent many years helping to lead the Research and Development at a global insurance giant,where they created some of the world’s most innovative and award-winning insurance, banking and social impact products.

However, they knew that insurance could be done better, much better, and in a way that always puts the client first. And so OneSpark was born... with a simple mission underpinning it all: “To continuously innovate for the betterment of our clients and the pursuit of a better world.”

Traditional insurance companies generate profits from whatever’s left after paying claims and expenses. So, whenever they pay a claim, they actually lose money. This is why getting claims paid by traditional insurers can be tough.

But OneSpark was built differently. To avoid the conflict of interests traditional insurers have with their customers, we rather take a flat fee from the premiums we collect, pay claims in times of need and return whatever is left over after paying claims, reinsurance and expenses (the OneSpark ShareBack Benefit). This means that, unlike traditional insurance, we're not in conflict with our customers and we're happy to pay claims fast and with no hassle.

(Note, the OneSpark ShareBack Benefit does not apply to the Funeral or Living Plan Products).

OneSpark policies can be taken out in minutes:

• Online through our website. (Life Insurance)
• Call us on 080 000 0123 (Funeral, Education, Grocery, Daily Expense & Transport Cover)
• With a financial adviser. Please contact your financial adviser for assistance with a OneSpark policy. If you don’t have a financial adviser, we can provide one for you. (All Products)

OneSpark offer a range of world-first products to meet all your needs, and the needs of businesses and organizations at large:

• Life Insurance for individuals and families
• Funeral Cover for individuals and families
• Education, Grocery, Daily Expense and Transport Protection for individuals and families
• Group Life Insurance and Funeral Cover for businesses and organizations

We’re constantly working on new and exciting products and features. We recommend following us on Instagram or Facebook @onespark_sa to get updates about new stuff as it becomes available.

By embedding advanced technology, powerful AI and a truly client centric approach into what we do, we’re creating an insurance experience that is smart, quick, simple and super affordable. There are tons of reasons that make our life cover special, such as:

• Old Insurers require you to lock into a long-term static contracts whereas OneSparks' Pay-As-You-Need life insurance is a short-term, dynamic contract that automatically changes your cover every year in line with how your actual financial needs change.
• You no longer have static cover amounts that change by a simple fixed percentage, OneSpark's technology uses advanced and intelligent algorithms to calculate the ideal amount of life cover that you need as your needs evolve to make sure you are always optimally protected.
• As you get older your need for certain benefits, such as Life and Disability Cover, reduces. In line with smart financial planning, you can convert unneeded life cover on your Policy, with no additional underwriting, into additional Illness Cover, which can be used to help pay for healthcare costs in retirement, such as nursing.
• Unlike traditional life insurance, we return whatever premiums are leftover after paying claims, expenses and reinsurance through our world-first ShareBack Benefit
• No long, complicated forms or processes like old insurers, signing up and changing your cover is as simple as a tap of a button and can be done from the comfort of your home at any time.

It means you only pay for the cover you need, when you need it. With traditional insurance, you’re locked into static long-term contracts, you pay for other people cancelling and for future cover in 30 years which you will probably never need. With us, you don't. At OneSpark you only pay for the cover you need today and for your risk of claiming today- not for other people cancelling their policies or for your future cover that you may never need. Additionally, as your life changes every year, by getting married, buying a house or having children, for example, your need for insurance also changes and so your cover at OneSpark evolves too. "Pay as you need insurance" refers to this smart insurance, that evolves with you and where you only pay for the cover that is needed today.

OneSpark is currently only available in South Africa. However, if you are not from South Africa, but work in South Africa you can still take out a OneSpark product. If you want OneSpark to come to your city or country, send us a message and let us know.

You can chat to us live on the website by simply clicking ‘chat’. Alternatively, you can:

• Call us on 080 000 0123
• Email us at info@onespark.co.za
• Contact your OneSpark financial adviser directly

We highly value and respect your privacy (see our Privacy Policy). We will never sell your information, or share it with anyone except for the purposes of providing our services and promoting our business.

OneSpark is an authorised Financial Services Provider (FSP 50594). We design and sell world-first insurance products that are underwritten by Guardrisk Life Limited. Guardrisk is a licensed Life Insurer in terms of the Insurance Act and an authorised financial services provider, FSP 76. Guardrisk is a member of Momentum Metropolitan Holdings, one of South Africa’s largest and oldest insurers. In the insurance industry, this type of structure is called a cell captive arrangement and provides OneSpark with enormous advantages compared to a traditional insurance structure. One of those advantages is that you can rest assured your cover is immediately secure and in the hands of one of South Africa’s largest insurers, as Guardrisk is ultimately responsible for meeting any promises under a policy.

OneSpark is one of Guardrisk's preference shareholders, which means OneSpark shares in profits and losses that result from the insurance business generated by Guardrisk. In the insurance industry, this is called a cell captive arrangement. As Guardrisk's representative, OneSpark markets and sells policies such as Yours, in return for remuneration from Guardrisk. By signing up for a Guardrisk Policy through OneSpark, You agree to be bound by Guardrisk's and OneSpark's terms and conditions. You will be informed of any material changes to the information about OneSpark and Guardrisk provided above.

We’ve replaced the old underwriting process with powerful technology and Artificial Intelligence to create a quick, easy online experience that can get you a quote in seconds and covered in minutes.

Our AI powered underwriting works by asking you a range of questions relating to your health and lifestyle choices. Unlike the old underwriting process which required you to do painful medical tests, within a couple seconds the system utilises the answers to your questions to create an accurate picture of your risk and the premium that we can charge for this risk.

That’s why, in most cases, we don’t need to use the archaic and long-winded underwriting processes that traditional insurers still use. However, if the answers to your questions don’t provide us with enough information, we may need to send a nurse to you at a convenient time and place to complete your application.

Honesty gives you the best policy! We need you to be 100% honest with us at application stage, else we won’t be able to pay out your claim. Answering untruthfully means that we aren't getting an accurate picture of your risk and are offering you cover on terms that may have differed had you answered truthfully.

Yes, we may. If we require some additional tests, we will contact you about the tests. This is to ensure that the tests are consistent with what we require. Keep in mind only a limited number of people will be required to go for these tests.

OneSpark will cover the cost of the first set of medicals. Any additional tests required thereafter will need to be covered by the client.

You should let us know if any of your lifestyle or financial circumstances change. These include salary, occupation, hazardous pursuit activities and smoking status. Your benefit and premiums may change (increase or decrease) based on the change in your lifestyle. You can let us know by contacting your financial advisor or emailing us at life@onespark.co.za

At OneSpark, you will always be offered cover. In some cases, we will require some additional tests before we can give you all the cover you applied for. In this event, you will still be able to take out immediate cover that protects you in the event of any accidental death or disability. You will be able to get this cover online before we have done the medical tests. Once the medical tests have been performed, a decision will be made whether you qualify for full cover or only cover related to accidental causes.

Please email us at life@onespark.co.za or chat to us live online, and we will help you fix this as soon as possible.

Yes, at OneSpark you may take out an individual benefit and are not required to take out all the proposed benefits.

Life Cover is a benefit which will pay your loved ones a sum of money in the event of your death. Life cover is there to look after and provide financial security to your dependants if you are no longer alive and able to support them. Life cover may also be used to pay off any debts that you may have outstanding.

Nobody likes to think about death, but life is unpredictable. If your loved ones are financially dependent on you, your death could have significant consequences on them if not planned for. Life cover pay-outs are used to replace your contribution to your household income. Therefore, it removes this risk and ensures that your family can continue to live the life that they would have lived had you not passed away. Life Cover is also needed if you have any outstanding debt.

All death events are covered under this benefit.

Your cover starts after you have completed the application, entered your payment details and we receive your first premium.

Your cover ends when:

From a financial planning perspective, your life cover amount should equate to your total expected future contribution to your household income. This amount will then enable your family members to carry on living the life that they would have lived, had you not passed away. OneSpark’s powerful algorithms use a large number of variables, such as your specific occupation, age, tax considerations, asset class mixes at each life stage, your level of debt, and a large number of other factors, to ensure that should you pass away, your family will be left in an almost identical financial position had you not passed away. This ensures that you can rest assured your family will be taken care, and any debt can be paid off, if you pass away.

If you want to complete your application process online without the need for medical tests, then you are limited to R10 Million cover. If you want to take cover above this online limit, you will be required to undergo medical underwriting with respect to the cover amount selected over and above these limits. But don’t worry, we’ll send a nurse to you at a convenient time and place to complete these tests at your leisure.

Yes, you may select your own cover amount. This may be less than or greater than the cover amount proposed to you, but is subject to an overall maximum, as determined by OneSpark.

Life cover will pay out on a death in all scenarios - that is if the death was caused from an accident or from a natural cause such as cancer or a heart attack. Accidental Life Cover will only be paid out when the death was caused by an accident.

If you were offered Accidental Life and Disability Cover, this is because we either:

Illness and Injury Cover is a benefit which will pay you a lump sum on the occurrence of a covered illness, disease or impairment (injury). This pay-out can be used to cover expensive medical treatment, new-age medical devices or any home improvements that may be needed if you suffer a severe illness or injury. You will be paid out an amount ranging from 50% to 200% of your benefit amount, based on the severity of the claim, where the pay-out amount has been calculated to correspond with the financial impact of the illness or injury.

If you are diagnosed with a severe illness or disease, or suffer a severe impairment, it is likely that your lifestyle and needs will change, and you may require expensive treatment that your medical aid does not (fully) cover. These lifestyle changes come coupled with costly outlays over and above your medical costs. These include:

The Illness and Injury Benefit covers a wide range of diseases and illnesses with pay-outs of up to 200% on a single claim. In fact, it covers over 100 conditions across twelve body systems. These include cancer, heart and artery, the nervous system, gastrointestinal, connective tissue diseases, urogenital tract and kidney diseases, respiratory diseases, advanced HIV, accidental HIV, musculoskeletal impairments, eye, ear, nose and throat, and intensive care conditions. For more information, you can contact one of our highly trained consultants by messaging us on the live chat function on the website for instant help, or email us at info@onespark.co.za

There are tons of reasons that make our illness and injury cover special. Over-and-above the fact that you are no longer locked into a static, long-term contract and get back whatever premiums are leftover after paying claims, reinsurance and expenses, you also get:

Your cover starts after you have completed the application, entered your payment details and we receive your first premium.

Your cover ends when:

Most medical aid schemes provide comprehensive cover when it comes to in-hospital treatment of severe illnesses (being checked into a hospital). However, medical aids are not designed to cover all the additional costs that arise outside of the hospital. Additionally, a medical aid will cover your medical treatments but will not typically cover the costs of new, breakthrough or experimental technologies and medicines to ensure your best possible chance of prolonged survival. Illness and Injury Cover is used to cover the areas where your medical aid does not offer sufficient coverage. This includes technologically advanced wheelchairs, home improvements, expensive new-age medicine, robotic limbs, stem cell treatment, home nurses and international travel to get the most advanced treatment from international specialists.

If you want to complete your application process online without the need for medical tests, then you are limited to R2 Million cover. If you want to take cover above this online limit, you will be required to undergo medical underwriting with respect to the cover amount selected over and above these limits. But don’t worry, we’ll send a nurse to you at a convenient time and place to complete these tests at your leisure.

Yes, you may select your own cover amount. This may be less than or greater than the cover amount proposed to you, but is subject to an overall maximum, as determined by OneSpark.

Your income is your most valuable asset. If you were unable to work it would be difficult for you to cover your daily living expenses such as housing, clothing and food costs. The regular income payment replaces all or a part of your lost income (depending on how much you select) which means that you won't experience financial strain as a result of your disability and inability to work.

Your income is your most important asset, that’s why we wanted to enable you to protect your full income if you can no longer work ever again. Our Permanent Income Protection Benefit does just this, where it pays you a regular Income should you experience an illness, disease, impairment, or injury which permanently prevents you from working in your occupation and earning an income. It pays out until retirement age (65). It pays on permanent and total disability and can pay out up to 100% of your income (depending on your cover amount selected).

Your income is your most important asset, that’s why we wanted to enable you to protect your full income if you can’t work for a short while because you’re sick or injured. Our Temporary Income Protection Benefit does just this, where it pays you a regular income should you experience an illness, disease, impairment, or injury which temporarily prevents you from working in your occupation and earning an income for a short while. It will pay out until you return to work. This benefit can be taken out together with the Permanent Income Protection Benefit, ensuring you are fully protecting your income across all possible life-changing events (both for short term disability as well as longer term disabilities).

The Standalone Temporary Income Protection Benefit is exactly the same benefit as the Temporary Income Protection Benefit (See “What is Temporary Income Protection?”) except that it does not need to be selected with the Permanent Income Protection Benefit. It can only be selected if you also select the Disability Cover Benefit. This is done in order to ensure that you are protected in the event of both temporary and permanent disability, regardless of whether you elect to protect your income on permanent disability through a lump sum pay-out or regular monthly pay-outs.

This benefit pays out if you cannot work and earn and income because of a sickness or injury, either permanently or temporarily (depending on the benefit selected). To ensure your claim is assessed fairly, we use internationally recognised objective medical definitions across all major body systems, including such things as cancer, respiratory diseases, digestive diseases, mental and behavioural disorders, endocrine diseases, haematology, advanced AIDS, cardiovascular, musculoskeletal, nervous system conditions and Activities of Daily Living criteria. The full list of claim definitions and covered conditions covered can be found in your OneSpark Policy Guide. For more information, you can also contact one of our highly trained consultants by messaging us on the live chat function on the website for instant help or emailing us at info@onespark.co.za

If you suffer an illness, disease, injury or impairment and are unable to earn your income, our world-first Income Protection benefits will ensure that you receive 100% of your salary after claiming, including allowances for inflationary and promotional increases. If our world first tech powered Occupation Specific Option is selected, for example, the amount you receive in claim will increase with inflation and a factor that takes into account the promotional increases you would have received for your specific occupation. In contrast, with other income protection products at other competitors, your in-claim amount typically only increases by inflation or a fixed percentage above inflation, which could result in significant shortfalls compared to what you would have earned had you not become disabled.

Your cover starts after you have completed the application, entered your payment details and we receive your first premium.

Your cover ends when:

In terms of your financial needs, Disability cover and Permanent Income Protection Benefits are essentially equivalent. They are both paid out in the event that you become permanently and totally disabled and consequently, unable to work. Their purpose is to indemnify you against this loss of income in order that your financial position is unchanged from that which it would have been had you not been disabled. The difference between these products comes in the way that they are paid out.

Yes, you can. While the vast majority of people do not require both of these benefits at the same time, there will be select individuals whose financial needs require them to take out both benefits.

From a financial planning perspective, your Income Protection Benefit amount should protect 100% of your net-of-tax income (replace your full take-home salary) should you suffer an illness, disease, injury or impairment and are unable to earn your income. That’s why our smart algorithms suggest you take out an amount equal to your net-of-tax salary to ensure you are optimally protected.

When you claim on OneSpark’s Income Protection product, your income will automatically increase every year to ensure that your payments increase in line with inflation. If our world first tech powered Occupation Specific Option is selected, the amount you receive in claim will increase with inflation and a factor that takes into account the promotional increases you would have received for your specific occupation at each age. Selecting this option helps to ensure that you will face no shortfalls compared to what you would have earned had you not become disabled. See “What is the difference between the inflation option and job specific increase option on Income Protection?” for more details.

The in-claim escalation factor is the rate that your Income Protection Benefit will increase by each year while you are claiming, at your Claim Anniversary. There are two claim escalation options, the Inflation option and the Occupational In-Claim Escalation option. While both options ensure that your income while you are claiming at least increases with inflation (CPI) every year, the World-first Job Specific Increase option additionally accounts for the promotional increases that you would have received as you gained experience and expertise. In short, the World-first Job Specific Increase option better matches the actual income you would have received had you not claimed, ensuring you are more comprehensively protected compared to traditional income protection products. For more information, you can also contact one of our highly trained consultants by messaging us on the live chat function on the website for instant help or emailing us at info@onespark.co.za

If you want to complete your application process online without the need for medical tests, then you can take out up to R100 000 monthly income protection cover. If you want to take cover above this online limit, you will be required to undergo medical underwriting with respect to the cover amount selected over and above these limits. But don’t worry, we’ll send a nurse to you at a convenient time and place to complete these tests at your leisure.

Yes, you may select your own cover amount. This may be less than or greater than the cover amount proposed to you, but is subject to an overall maximum, as determined by OneSpark.

A Permanent Disability is a medical impairment which results in someone being assessed as totally and permanently disabled.
A Temporary Disability is a medical impairment which results in someone being assessed as temporarily partially or totally disabled.

Disability cover is a benefit which will pay you a single lump sum if you become permanently and unable to work. The pay-out can be used to cover your expected future lost income and all the expected future expenses that may be incurred by you and your family after you become disabled. It can also be used to pay any outstanding debt so that you can sleep easy at night knowing that your loved ones are taken care of.

Your income is your most valuable asset. If you were unable to work it would be difficult for you to cover your daily living expenses such as housing, clothing and food costs. The single pay-out from the disability cover is used to replace the income that you would have used to cover these expenses, and to help pay off any outstanding debt, now and in the future.

There are tons of special features about OneSpark’s Disability Cover, such as:

Your cover starts after you have completed the application, entered your payment details and we receive your first premium.

Your cover ends when:

From a financial planning perspective, Disability Cover is designed to cover your future earnings and help pay off any debt if you become permanently disabled. In line with this, our smart Pay-As-You-Need algorithm suggests a Disability Cover amounts equal to the total future value of your expected future income, allowing for a large number of factors, such as your specific occupation, age, income, asset class mixes, tax considerations, family composition, and a large number of other factors. This ensures that should you become permanently disabled, the cover amount we suggest will ensure that you will be left in the same financial position that you would have been in, had you not become disabled and unable to work.

This benefit pays out if you cannot work and earn and income because you are permanently disabled or unable to work. To ensure your claim is assessed fairly, we use internationally recognised objective medical definitions across all major body systems, including such things as cancer, respiratory diseases, digestive diseases, mental and behavioural disorders, endocrine diseases, haematology, advanced AIDS, cardiovascular, musculoskeletal, nervous system conditions and Activities of Daily Living criteria. The full list of claim definitions and covered conditions covered can be found in your OneSpark Policy Guide. For more information, you can also contact one of our highly trained consultants by messaging us on the live chat function on the website for instant help or emailing us at info@onespark.co.za

In terms of your financial needs, Disability cover and Permanent Income Protection Benefits are essentially equivalent. They are both paid out in the event that you become permanently and totally disabled and consequently, unable to work. Their purpose is to indemnify you against this loss of income in order that your financial position is unchanged from that which it would have been had you not been disabled. The difference between these products comes in the way that they are paid out.

Yes, you can. While the vast majority of people do not require both of these benefits at the same time, there will be select individuals whose financial needs require them to take out both benefits.

If you want to complete your application process online without the need for medical tests, then you are limited to R10 Million Disability Cover. If you require cover above this amount, you will need to undergo some quick medical tests. Don’t worry though, we’ll send a nurse to you at a convenient time and place if this is required.

Yes, you may select your own cover amount. This may be less than or greater than the cover amount proposed to you, but is subject to an overall maximum, as determined by OneSpark.

Disability cover will pay out on a death in all scenarios - that is if your disability was caused from an accident or from a natural cause such as cancer or a heart attack.

Accidental Disability Cover will only be paid out when the disability was caused by an accident.

If you were offered Accidental Life and Disability Cover, this is because we either:

A Permanent Disability is a medical impairment which results in someone being assessed as totally and permanently disabled.
A Temporary Disability is a medical impairment which results in someone being assessed as temporarily partially or totally disabled.

Premiums are payable each month in advance. Your premium will be collected on your selected payment date, which may vary if your payment date falls on a weekend or public holiday.

Unlike old life insurance products, your OneSpark policy is a living, dynamic policy that changes as your needs change and therefore your premium adjustments will change each year to reflect this:

If you miss a premium, we will try to collect this again, together with the premium in the next month. If you miss two premiums, your cover will stop. You do, however, have the option to reinstate your cover within a couple months should you wish to do so (subject to OneSpark rules). Please contact life@onespark.co.za for more information should you need assistance reinstating your policy.

Every person’s premium will be different. That’s because your premium is calculated by taking into account a number of factors for your specific circumstances. This includes your age, gender, occupation, level of education, lifestyle and health information, family medical history and various other risk factors you supply to us when you answer the questions in the application process.

Yes, you can set your own premium to match your specific requirements or needs.

Yes, you can select the date at which your premium is paid. We recommend you choose the date you receive your salary each month to ensure you remain protected.

In short, we cut out the bloat and high profit margins that old insurers put into your policy. We embedded smart tech into our processes, removed paper-based forms and painful medical tests and replaced them with Artificial Intelligence and clever algorithms. Plus, we replaced old, long-term, static contracts with Pay-As-You-Need cover, so you only pay for what you need when you need it. All of these innovations and a client centric approach to everything that we do means that you can get more, for less, in a quick online digital experience.

A premium loading is an addition to your premium to account for the fact that your risk is higher than the standard policyholder. This may be because of health or occupational reasons or because of extreme activities that you partake in.

For a death claim under the Life Cover benefit, only your nominated beneficiaries can claim. Under all other benefits you, the policyholder, can claim.

To claim, please call 080 000 0123. Alternatively, you can email claims@onespark.co.za, or contact your OneSpark financial adviser.

Please email us at life@onespark.co.za or claims@onespark.co.za, so we can provide you with the necessary claim forms and documents. Alternatively, please contact your OneSpark financial adviser for further assistance.

You can add up to five beneficiaries.

You can add any person who is a South African resident.

You can change your beneficiary information (add or remove beneficiaries, change the amount they receive or add additional contact information for beneficiaries) by:

A waiting period is a period during which you are not entitled to any policy benefits.

The OneSpark Life Plan has the following waiting periods:

A survival period is the amount of time that the insured life must survive after suffering a specified claim event in order to be paid a claim.

There is a one-month survival period for the Illness and Injury Cover and Disability Cover benefits after a claim.

An exclusion is an event or condition for which you will not be covered under a benefit. You will still be able to qualify for all other valid claim events under the benefit. You may have a health-related exclusion, an occupational related exclusion, or a general exclusion such as war, on your policy.

There are various general exclusions in place on a OneSpark policy, such as wilful and deliberate breaking of any law, exposure to atomic energy, nuclear fission or reaction, terrorism, biological or chemical hazards and biological or chemical warfare agents. There may also be specific exclusions in place on your policy, depending on the outcome of your application and medical underwriting. For a full list of exclusions on your policy, please review your Policy Schedule, or email life@onespark.co.za for further assistance

We understand that your financial needs and personal circumstances are always changing, that’s why we created our Pay-As-You-Need life insurance model. Each year, at your policy anniversary (12 months after you take out the policy), we will ask you a few quick questions. Our Pay-As-You-Need algorithms will then use this to adjust your cover to meet your changing needs. This means that your cover may either increase or decrease depending on your financial needs at that time. If for example you have a child, your cover will likely increase to allow for the additional loved one that you will be supporting financially. But we know that life gets busy, so even if you do not answer the questions, our smart algorithm will dynamically change in line with your specific needs on an annual basis, without any input required.

What’s more, unlike other insurers, these cover changes are completely within your control, so if you don’t want the cover changes you can simply tap a button to adjust your cover to your desired level at any point in time.

You are automatically cover for Covid-19 on all benefits except life cover. Given that Covid-19 affects everyone differently and given the material premium difference that is caused by Covid-19, we wanted to give you the choice of being covered for Covid-19 if you pass away. If you select to take add cover for Covid-19, then you will be covered if you pass away as a result of Covid-19. If you do not select this option, then you will not be covered if you pass away as a result of Covid-19 accordingly.

If you want to change your cover you can change it by:

You can apply for a OneSpark policy if you are between the ages of 18 and 60, are a South African resident and have a South African bank account. If you are older than 60 and require cover, please contact us at life@onespark.co.za and someone will assist you further.

While life insurance benefits in South African are currently not taxed, some benefits may be taxed. Please consult with a tax practitioner or with your OneSpark Financial Adviser for more information.

Consumer Price Index (CPI) is a measure for inflation within South Africa. It is calculated by examining a weighted average of prices of a 'basket' of consumer goods and services from year-to-year, and is published by Stats SA. In simplistic terms, it is essentially how much the price of bread changes from year to year.

You can only have one OneSpark Life policy. If you want to increase your cover or add new benefits, simply adjust your policy on your logged in portal to obtain the cover you want. For help, email life@onespark.co.za and someone will assist you to make this change.

The OneSpark process is completely digital. In certain circumstances we may need to do some additional medical tests to get more information, but we will send a nurse to you at a convenient time and place.

No, you do not need to. Our process is entirely digital. However, if you’re not so comfortable with the digital route, we can connect you with a OneSpark financial adviser to give you peace of mind that your circumstances and needs are fully accounted for.

Yes, you can. However, it is important that the life insured is present when completing the medical questionnaire so that all information given is accurate and correct.

Underwriting is the process by which a life insurer assesses the risk of an individual. The purpose of underwriting is ultimately to ensure that the terms of the insurance policy are fair, and that the client is charged the most appropriate premium for their level of risk.

If you travel overseas, for holiday, you will be covered provided if you still meet the other criteria on your policy and the country is included in the permissible travel list of OneSpark. To view this list, please email life@onespark.co.za. Note that this list is subject to change from time to time. Please also contact us at life@onespark.co.za if you decide to leave South Africa permanently.

You can log in online, contact your financial advisor or email us at life@onespark.co.za

You can log in online, contact your financial advisor or email us at life@onespark.co.za

Yes, we are here to help you in any way we can. Simply chat to an agent on our live chat feature and they will be able to help you. Alternatively, email info@onespark.co.za and someone will get back to you as soon as possible.

If possible, find an occupation similar to your occupation by being less precise. If you are, for example an environmental journalist, try to search for "journalist" instead. However, if you feel that there is no occupation similar to your occupation, please send an email to life@onespark.co.za or chat to us on our live chat function and we will get in touch to help you choose the correct occupation.

No problem! Email us at info@onespark.co.za and someone will be able to assist you further.

This is the anniversary which occurs every year on the first day of the month in which you started your policy.

Provided no claims have been made within the 31 days, your policy will immediately be cancelled, your cover will no longer be active and you will not be able to submit a claim. Any premiums you paid up until that point will be returned to you.

You can take out a OneSpark Funeral Plan if you (the main member) are between the age of 18 and 60, and are either a South African resident or you hold a valid Visa.

You are eligible to take out a OneSpark Policy if you have any of the following valid South Africa Visas:

You will not be able to take out a OneSpark Policy if you are on a tourist, visitor, medical, exchange or business visa.

The benefit pays out a single amount on your death, or a death of one of your covered family members. The money can be used for all funeral related costs (including, but not limited to, funeral service, repatriation, tombstone, transport of relatives, food, or airtime costs).

You can select the following funeral cover amounts on the OneSpark funeral Plan:

You can select the following funeral cover amounts on the OneSpark funeral Plan:

Cover for a life insured on the policy starts after you have completed the application for the life insured, entered your payment details and we receive the first premium.

Cover for a life insured on the policy ends when the life insured passes away, when premiums are no longer paid or when you ask us to cancel your policy/their cover.

If you pass away, your nominated beneficiaries will receive the payout. If a family member passes away, you will receive the payout.

If you pass away, the amount each beneficiary receives is equal to the amount you allocated to each. If a family member passes away, you will receive their full cover amount.

Yes, your cover amount will grow each year with inflation (at your policy anniversary.

Inflation used is the increase in the Consumer Price Index (CPI) over a 12-month period as published by Statistics South Africa 3 months prior to your policy anniversary.

Both plans offer flexible funeral cover for yourself and 21 family members of up to R50,000. However, the Diamond Funeral Plan includes many market-leading features that make it one of the most premium funeral policies in the market.

Uniquely, the Diamond Funeral Plan offers such things as:

• Automatic cover for your spouse and three children
• The largest airtime and data cover in the market of R5,000
• Get the ultimate send-off with an optional R15,000 Luxury Funeral Ride Benefit to help hire a Rolls-Royce, Jaguar or anything else for the funeral
• Or use the extra R15,000 cash to help cover any Repatriation, tent & tombstone, unveiling, coffin, livestock, music, catering, chairs, or other funeral costs!

As a Diamond Plan Funeral Plan holder, you will get automatic cover for your spouse and up to three of your children. You will also receive automatic cover for data and airtime and have the option to purchase other benefits which provide additional cover for such things as a luxury funeral ride, repatriation, tombstone, or other costs.

If you add your spouse to your Diamond Funeral Plan, they will receive the same level of cover as yourself for no additional premium.

If you add a child to your Diamond Funeral Plan, they will receive half of the level of cover as yourself for no additional premium. The cover amount, however, is subject to the maximum regulatory amount of cover for children which depends on the child’s age. This benefit only applies to the first 3 (three) children added to the policy.

This benefit is a cash amount of R5,000 that is paid on your death, together with the funeral benefit, which can be used to purchase data and airtime for your family.

For an additional premium, further cash cover may be taken out by you to cover additional costs associated with luxury car hires on the day of the funeral. It will be paid out as cash together with the funeral benefit to the beneficiaries on the Policy.

Yes, you may however the terms and benefits on your new policy may be different and should be carefully considered.

You may only be the Principal Life Insured on 1 (one) Funeral Plan. This means you can either have an Essential Funeral Plan or a Diamond Funeral Plan but not both.

Premiums are payable each month in advance. Your premium will be collected within a 10 (ten) day period of the payment date you select.

This helps to ensure that you and your family always remain fully protected, since premium collection is made when CashBacks are available in your account and to allow for changes in line with public holidays and weekends.

Premiums can be paid from your bank account by debit order or from your debit card or credit card by providing your card details.

Your cover amount will increase each year with inflation (usually around 5%). Your premium will increase in line with your cover as well as a factor to take into account your increasing age. This increase will typically be around 10% each year, on average.

Your premium is calculated based on your unique set of circumstances and uses your age, gender and cover amount amongst other things.

You can change how you pay your premiums by:

If you have missed 1 premium payment, we will try to collect 2 premiums in the next month (the premium missed for the current month and the premium for the next month). If we are able to collect the 2 premiums, your policy and cover will remain in place. If we are unable to collect the 2 premiums in the next month, your cover and policy will be cancelled.

If you (or your family members) pass away, your beneficiaries (or you) will be able to claim if all premiums for the insured life are fully paid up to date.

You (or your nominated beneficiaries) can start the claim process through calling our call centre at 080 000 0123 or emailing us at claims@onespark.co.za

We require the following documents:

After all the required documents have been received, a claim decision will be made within 2 business days (that is, the claim will be approved or rejected within 2 business days).

The benefit will be paid after a claim has been approved, but there might be a slight delay before the amount appears in the bank account to which the payment is made due to payment settlement delays between our bank and your bank (your beneficiaries’ bank).

A waiting period is an amount of time that needs to pass before you are able to be covered for a particular claim. A 6-month waiting period applies from the date you take out your policy for natural death, as well as a 12-month waiting period applies to suicide.

Death that excludes accidental death and suicide. These deaths are related to illnesses, diseases and any other natural causes, for example (but not limited to) deaths from cancer or a heart attack.

It is a death caused by an accident.

A sudden and unexpected event, which happened at a specific time and place and is caused by violent, external, physical and visible means and causes an injury. This does not include self-inflicted injury or suicide.

If a life insured on your policy dies from natural causes within the waiting period, the premiums paid for the specific life will be refund to you (if one of your family members pass away) or to your beneficiaries (if you pass away).

There are a few general instances where a claim will not be paid, such as if your premiums are not up to date, if you claim for natural causes within the waiting period, if the cause of death or disability is nuclear accidents, war or armed conflict, or if you claim for suicide or a suicide attempt within the first 12 months of your policy. For a full list of these general exclusions, please ask a OneSpark service consultant for our Plan Guide.

A Waiting Period will not be applied in instances where you or your family members:

In order for OneSpark to verify your identity, and to comply with the FIC Act, you will need to provide OneSpark with:

Please refer to this document for the latest details: OneSpark Travel Guide

You can change personal and payment information, add or remove family members, change family member information, add or remove beneficiaries, change beneficiary information or cancel your policy.

You can add or remove family members by calling our call centre at 080 000 0123, or by emailing OneSpark at info@onespark.co.za

If you are older than 60 or have more than the maximum allowed number of family members on your policy, you will not be able to add more family members.

You can cancel your Funeral Plan by calling our call centre at 080 000 0123 or emailing us at hello@onespark.co.za.

If you cancel your policy, you and your family members will no longer be able to claim under your policy and all benefits will cease.

Provided no claims have been made within the 31 days, your policy will immediately be cancelled and any premium you paid up until that point will be returned to you.

Yes, you can reinstate your cover within 2 months after cancelling your policy. If you try to reinstate your cover more than two months after you cancelled your policy, you will not be reinstated to that same policy and you will be issued a new policy with new benefits, where the full waiting period will apply. A maximum of 2 reinstatements will be allowed on a single policy over the entire duration of the policy term.

This is the anniversary which occurs every year on the first day of the month in which you started your policy.

You can only be the main member on one Funeral Plan. You can be a family member on a maximum of four Funeral Plans. However, the cover amount paid out on claim will be limited to the regulatory maximum benefit amount.

Yes, you can take out a OneSpark Funeral Plan and add any of the Protector Plans to enhance your coverage and get Cashbacks (the Transport Protector Plan, the Grocery Protector Plan, the Education Protector Plan and the Daily Expense Protector Plan).

You are the main member on the policy, who takes out the policy and who pays the premium. You must be 18 years or older, a South African resident as well as permanently residing in South Africa to be eligible.

Family members are classified as your spouse, child(ren), parents(s) or extended family member(s).

Any person to whom you are married (by law, tribal custom or tenets of any religion) is classified as your spouse. This also includes a common law spouse, who resides with you and is regarded as your spouse by the community.

Your natural child(ren), legally adopted child(ren) and/or step-child(ren) are classified as children if they are unmarried and dependent on you for financial support and maintenance.

Your (or your spouse’s) natural parents, legally adoptive parents or stepparents are classified as parents.

Any additional spouses (if you already have a spouse life on your policy), children (if you already have 6 children on your policy, additional children who are older than the maximum allowable ages for children, parents or parents-in-law (if you already have more than 4 parents on your policy) or any blood relative for whom you or your spouse are financially responsible for.

This is defined as anyone who has cover on your policy. This includes you and all your covered family member

You can cover yourself, your spouse, 6 children, 4 parents and 5 extended family members, as long as each of your family members is within the maximum ages allowed at the time when you take out your policy or when you add them onto your policy.

When a child on your Funeral Plan turns 21, they will automatically convert to an extended family member on your policy. Everything else, including their cover and premium, will remain unchanged.

Below are the entry age requirements for the OneSpark Funeral Plan:

You can take out an Education Protector Plan if you are between the age of 18 and 60, and are either a South African resident or you hold a valid Visa.

You are eligible to take out a OneSpark Policy if you have any of the following valid South Africa Visas:

You will not be able to take out a OneSpark Policy if you are on a tourist, visitor, medical, exchange or business visa.

The Education Protector Plan pays out R25 000 if you were to die or suffer a covered disability. The money can be used to help cover your child’s education related expenses.

Your cover starts after you have completed the application, entered your payment details and we receive the first premium.

Cover ends when you pass away, suffer a covered disability, when premiums are no longer paid or on the date you ask us to cancel your policy.

If you pass away, your beneficiaries will receive the pay-out. If you suffer a covered disability, you will receive the pay-out.

If you pass away, the amount each beneficiary receives is equal to the amount allocated to each. If you suffer a covered disability, you will receive the full cover amount.

Yes, your cover amount will grow each year at your policy anniversary in line with inflation.

Inflation used is the increase in the Consumer Price Index (CPI) over a 12-month period as published by Statistics South Africa 3 months prior to your policy anniversary.

The Education Plan CashBack pays out 18 years after the Education Protector Plan started if your policy is still active, you are alive, have not claimed and your policy premiums are paid up to date.

The Education Plan CashBack is paid to you, the main member.

Your Education Plan CashBack value will not change.

Yes, your cover will continue after the Education Plan CashBack has paid out as long as you continue to pay premiums. You will not receive further CashBacks on that same Protector Plan after the CashBack has paid out.

Premiums are payable each month in advance. Your premium will be collected within a 10 (ten) day period of the payment date you select.

This helps to ensure that you and your family always remain fully protected, since premium collection is made when CashBacks are available in your account and to allow for changes in line with public holidays and weekends.

Premiums can be paid from your bank account by debit order or from your debit card or credit card by providing your card details.

Your cover amount will increase each year with inflation (usually around 5%). Your premium will increase in line with your cover as well as a factor to take into account your increasing age. This increase will typically be around 10% each year, on average.

Your premium is calculated based on your unique set of circumstances and uses your age, gender and cover amount amongst other things.

You can change how you pay your premiums by:

If you have missed 1 premium payment, we will try to collect 2 premiums in the next month (the premium missed for the current month and the premium for the next month). If we are able to collect the 2 premiums, your policy and cover will remain in place. If we are unable to collect the 2 premiums in the next month, we will try to collect 3 premiums in the following month. If we are able to collect the 3 premiums, your policy and cover will remain in place. If we are unable to collect the 3 premiums, your cover and policy will be cancelled.

If you pass away or suffer a covered disability, and your policy premiums have been paid up to date.

Covered disabilities includes:

You (or your nominated beneficiaries) can start the claim process through calling our call centre at 080 000 0123 or emailing us at claims@onespark.co.za

We require the following documents:

A legally and duly qualified medical practitioner who registered as such with the Health Professionals Council of South Africa who has completed advanced education and clinical training in a specific area of medicine, their specialty area (that is, this person must be registered with the Health Professions Council of South Africa in a relevant specialty).

After all required documents have been received a claim decision will be made as soon as possible.

The benefit will be paid after a claim has been approved, but there might be a slight delay before the amount appears in the bank account to which the payment is made due to payment settlement delays between our bank and your bank (your beneficiaries’ bank).

A waiting period is an amount of time that needs to pass before you are able to be covered for a particular claim. A 6-month waiting period applies from the date you take out your policy for natural death and natural disability, as well as a 12-month waiting period applies to suicide.

Death that excludes accidental death and suicide. These deaths are related to illnesses, diseases and any other natural causes, for example (but not limited to) deaths from cancer or a heart attack.

It is a death caused by an accident.

A sudden and unexpected event, which happened at a specific time and place and is caused by violent, external, physical and visible means and causes an injury. This does not include self-inflicted injury or suicide.

It is any covered disability that excludes both accidental disabilities and disabilities caused by self-inflicted injury. These disabilities are related to illnesses, diseases and any other natural cause.

An injury caused by an accident which causes you to suffer one of the covered disabilities.

If you die or suffer a disability from natural causes within the waiting period, the premiums paid will be refunded to you (if you suffer a disability) or your beneficiary/beneficiaries (if you die).

There are a few general instances where a claim will not be paid, such as If the cause of a disability claim is due to a pre-existing condition and any condition or event relating to (or manifesting from) a pre-existing condition, if your premiums are not up to date, if you claim for natural causes within the waiting period, if the cause of death or disability is nuclear accidents, war or armed conflict, or if you claim for suicide or a suicide attempt within the first 12 months of your policy. For a full list of these general exclusions, please ask a OneSpark service consultant for our Plan Guide.

An illness or injury sustained or contracted by you which you have been aware of, or should reasonably have been aware of, or received medical treatment or advice by a doctor before your cover started. This includes, but is not limited to, any physical or mental defect, symptoms, disease, infirmity or condition which existed prior to your cover starting or reinstatement of the policy (whichever occurred last).

You can add up to 5 beneficiaries.

You can add any person who is a South African resident and at least 18 years old.

You can change your beneficiary information (add or remove beneficiaries, change the amount they receive or add additional contact information for beneficiaries) by:

In order for OneSpark to verify your identity, and to comply with the FIC Act, you will need to provide OneSpark with:

If you travel outside of South Africa to the following countries, you will not be covered:

You can change personal and payment information, add or remove Protector Plans, add or remove beneficiaries, change beneficiary information or cancel your policy.

You can cancel your Protector Plan(s) by calling our call centre at 080 000 0123; or emailing us at hello@onespark.co.za.

If you cancel your policy, you will no longer be able to claim under that policy and your Education Protector Plan CashBack on that policy will fall away. Any premium you paid up until that point will not be returned to you. This means that if you pass away or suffer a covered disability going forward, you (or your beneficiaries) will not get a pay-out and you will also not get your Education Plan CashBack pay-out.

Provided no claims have been made within the 31 days, your policy will immediately be cancelled and any premium you paid up until that point will be returned to you.

Yes, you can reinstate your cover within 2 months after cancelling your policy. If you try to reinstate your cover more than two months after you cancelled your policy, you will not be reinstated to that same policy and you will be issued a new policy with new benefits, where the full waiting period will apply. A maximum of 2 reinstatements will be allowed on a single policy over the entire duration of the policy term.

Yes. You can take out up to three Education Protector Plans for each of your children.

You need to be between the ages of 18 and 60 in order to qualify for the Education Protector.

This is the anniversary which occurs every year on the first day of the month in which you started your policy.

Yes, you can have all 4 Protector Plans at the same time.

No, you are not able to add family members to your Education Protector Plan.

You can complain by:

You can change your personal information by:

No, the cover amounts and CashBack pay-outs are not taxable.

No medical examination is required for any of our funeral or protector products, including our Education, Grocery, Transport and Daily Expense Protection Plans. Medical questions are required to be answered for our life insurance product, and depending on the answers to your question and the amount of cover you require, we may need to send a nurse to you to complete a quick medical test.

You can take out a Grocery Protector Plan if you are between the age of 18 and 60, and are either a South African resident or you hold a valid Visa.

You are eligible to take out a OneSpark Policy if you have any of the following valid South Africa Visas:

You will not be able to take out a OneSpark Policy if you are on a tourist, visitor, medical, exchange or business visa.

The Grocery Protector Plan pays out a R20 000 if you were to die or suffer a covered disability. The money can be used to help cover your family’s grocery and food costs.

Your cover starts after you have completed the application, entered your payment details and we receive the first premium.

Cover ends when you pass away, suffer a covered disability, when premiums are no longer paid or on the date you ask us to cancel your policy.

If you pass away, your beneficiaries will receive the pay-out. If you suffer a covered disability, you will receive the pay-out.

If you pass away, the amount each beneficiary receives is equal to the amount allocated to each. If you suffer a covered disability, you will receive the full cover amount.

Yes, your cover amount will grow each year at your policy anniversary with inflation.

Inflation used is the increase in the Consumer Price Index (CPI) over a 12-month period as published by Statistics South Africa 3 months prior to your policy anniversary.

The Grocery Plan CashBack pays out 18 years after the Grocery Protector Plan started if your policy is still active, you are alive, have not claimed and your policy premiums are paid up to date.

The Grocery Plan CashBack is paid to you, the main member.

Your Grocery Plan CashBack value will not change.

Yes, your cover will continue after the Grocery Plan CashBack has paid out as long as you continue to pay premiums. You will not receive further CashBacks on that same Protector Plan after the CashBack has paid out.

Premiums are payable each month in advance. Your premium will be collected within a 10 (ten) day period of the payment date you select.

This helps to ensure that you and your family always remain fully protected, since premium collection is made when CashBacks are available in your account and to allow for changes in line with public holidays and weekends.

Premiums can be paid from your bank account by debit order or from your debit card or credit card by providing your card details.

Your cover amount will increase each year with inflation (usually around 5%). Your premium will increase in line with your cover as well as a factor to take into account your increasing age. This increase will typically be around 10% each year, on average.

Your premium is calculated based on your unique set of circumstances and uses your age, gender and cover amount amongst other things.

You can change how you pay your premiums by:

If you have missed 1 premium payment, we will try to collect 2 premiums in the next month (the premium missed for the current month and the premium for the next month). If we are able to collect the 2 premiums, your policy and cover will remain in place. If we are unable to collect the 2 premiums in the next month, we will try to collect 3 premiums in the following month. If we are able to collect the 3 premiums, your policy and cover will remain in place. If we are unable to collect the 3 premiums, your cover and policy will be cancelled.

If you pass away or suffer a covered disability, and your policy premiums have been paid up to date.

Covered disabilities includes:

You (or your nominated beneficiaries) can start the claim process through calling our call centre at 080 000 0123 or emailing us at claims@onespark.co.za

We require the following documents:

A legally and duly qualified medical practitioner who registered as such with the Health Professionals Council of South Africa who has completed advanced education and clinical training in a specific area of medicine, their specialty area (that is, this person must be registered with the Health Professions Council of South Africa in a relevant specialty).

After all required documents have been received a claim decision will be made as soon as possible.

The benefit will be paid after a claim has been approved, but there might be a slight delay before the amount appears in the bank account to which the payment is made due to payment settlement delays between our bank and your bank (your beneficiaries’ bank).

A waiting period is an amount of time that needs to pass before you are able to be covered for a particular claim. A 6-month waiting period applies from the date you take out your policy for natural death and natural disability, as well as a 12-month waiting period applies to suicide.

Death that excludes accidental death and suicide. These deaths are related to illnesses, diseases and any other natural causes, for example (but not limited to) deaths from cancer or a heart attack.

It is a death caused by an accident.

A sudden and unexpected event, which happened at a specific time and place and is caused by violent, external, physical and visible means and causes an injury. This does not include self-inflicted injury or suicide.

It is a covered disability that excludes both accidental disabilities and disabilities caused by self-inflicted injury. These disabilities are related to illnesses, diseases and any other natural cause.

It is an injury caused by an accident which causes you to suffer one of the covered disabilities.

If you die or suffer a disability from natural causes within the waiting period, the premiums paid will be refunded to you (if you suffer a disability) or your beneficiary/beneficiaries (if you die).

There are a few general instances where a claim will not be paid, such as If the cause of a disability claim is due to a pre-existing condition and any condition or event relating to (or manifesting from) a pre-existing condition, if your premiums are not up to date, if you claim for natural causes within the waiting period, if the cause of death or disability is nuclear accidents, war or armed conflict, or if you claim for suicide or a suicide attempt within the first 12 months of your policy. For a full list of these general exclusions, please ask a OneSpark service consultant for our Plan Guide.

An illness or injury sustained or contracted by you which you have been aware of, or should reasonably have been aware of, or received medical treatment or advice by a doctor before your cover started. This includes, but is not limited to, any physical or mental defect, symptoms, disease, infirmity or condition which existed prior to your cover starting or reinstatement of the policy (whichever occurred last).

You can add up to 5 beneficiaries.

You can add any person who is a South African resident and at least 18 years old.

You can change your beneficiary information (add or remove beneficiaries, change the amount they receive or add additional contact information for beneficiaries) by:

In order for OneSpark to verify your identity, and to comply with the FIC Act, you will need to provide OneSpark with:

If you travel outside of South Africa to the following countries, you will not be covered:

You can change personal and payment information, add or remove Protector Plans, add or remove beneficiaries, change beneficiary information or cancel your policy.

You can cancel your Protector Plan(s) by calling our call centre at 080 000 0123 or emailing us at info@onespark.co.za.

If you cancel your policy, you will no longer be able to claim under that policy and your Grocery CashBack on that policy will fall away. Any premium you paid up until that point will not be returned to you. This means that if you pass away or suffer a covered disability going forward, you (or your beneficiaries) will not get a pay-out and you will also not get your Grocery CashBack pay-out?

Provided no claims have been made within the 31 days, your policy will immediately be cancelled and any premium you paid up until that point will be returned to you.

Yes, you can reinstate your cover within 2 months after cancelling your policy. If you try to reinstate your cover more than two months after you cancelled your policy, you will not be reinstated to that same policy and you will be issued a new policy with new benefits, where the full waiting period will apply. A maximum of 2 reinstatements will be allowed on a single policy over the entire duration of the policy term.

No, you can only take out one Grocery Protector at present.

You need to be between the ages of 18 and 60 in order to qualify for the Grocery Protector.

This is the anniversary which occurs every year on the first day of the month in which you started your policy.

Yes, you can have all 4 Protector Plans at the same time.

No, you are not able to add family members to your Grocery Protector Plan.

You can complain by:

You can change your personal information by:

No, the cover amounts and CashBack pay-outs are not taxable.

No medical examination is required for any of our funeral or protector products, including our Education, Grocery, Transport and Daily Expense Protection Plans. Medical questions are required to be answered for our life insurance product, and depending on the answers to your question and the amount of cover you require, we may need to send a nurse to you to complete a quick medical test.

You can take out a Daily Expense Protector Plan if you are between the age of 18 and 60, and are either a South African resident or you hold a valid Visa.

You are eligible to take out a OneSpark Policy if you have any of the following valid South Africa Visas:

You will not be able to take out a OneSpark Policy if you are on a tourist, visitor, medical, exchange or business visa.

The Daily Expense Protector pays out a R50 000 if you were to die or suffer a covered disability. The money can be used to help cover your everyday expenses such as clothing, airtime, household expenses and the like.

Your cover starts after you have completed the application, entered your payment details and we receive the first premium.

Cover ends when you pass away, suffer a covered disability, when premiums are no longer paid or on the date you ask us to cancel your policy.

If you pass away, your beneficiaries will receive the pay-out. If you suffer a covered disability, you will receive the pay-out.

If you pass away, the amount each beneficiary receives is equal to the amount allocated to each. If you suffer a covered disability, you will receive the full cover amount.

Yes, your cover amount will grow each year at your policy anniversary with inflation.

Inflation used is the increase in the Consumer Price Index (CPI) over a 12-month period as published by Statistics South Africa 3 months prior to your policy anniversary.

The Daily Expense CashBack pays out 25 years after the Daily Expense Protector Plan started if your policy is still active, you are alive, have not claimed and your policy premiums are paid up to date.

The Daily Expense CashBack is paid to you, the main member.

Your Daily Expense CashBack value will not change.

Yes, your cover will continue after the Daily Expense CashBack has paid out as long as you continue to pay premiums. You will not receive further CashBacks on that same Protector Plan after the CashBack has paid out.

The Daily Expense CashBack pays out 25 years after the Daily Expense Protector Plan started if your policy is still active, you are alive, have not claimed and your policy premiums are paid up to date.

The Daily Expense CashBack is paid to you, the main member.

Your Daily Expense CashBack value will not change.

Yes, your cover will continue after the Daily Expense CashBack has paid out as long as you continue to pay premiums. You will not receive further CashBacks on that same Protector Plan after the CashBack has paid out.

Premiums are payable each month in advance. Your premium will be collected within a 10 (ten) day period of the payment date you select.

This helps to ensure that you and your family always remain fully protected, since premium collection is made when CashBacks are available in your account and to allow for changes in line with public holidays and weekends.

Premiums can be paid from your bank account by debit order or from your debit card or credit card by providing your card details.

Your cover amount will increase each year with inflation (usually around 5%). Your premium will increase in line with your cover as well as a factor to take into account your increasing age. This increase will typically be around 10% each year, on average.

Your premium is calculated based on your unique set of circumstances and uses your age, gender and cover amount amongst other things.

You can change how you pay your premiums by:

If you have missed 1 premium payment, we will try to collect 2 premiums in the next month (the premium missed for the current month and the premium for the next month). If we are able to collect the 2 premiums, your policy and cover will remain in place. If we are unable to collect the 2 premiums in the next month, we will try to collect 3 premiums in the following month. If we are able to collect the 3 premiums, your policy and cover will remain in place. If we are unable to collect the 3 premiums, your cover and policy will be cancelled.

If you pass away or suffer a covered disability, and your policy premiums have been paid up to date.

Covered disabilities includes:

You (or your nominated beneficiaries) can start the claim process through calling our call centre at 080 000 0123 or emailing us at claims@onespark.co.za

We require the following documents:

A legally and duly qualified medical practitioner who registered as such with the Health Professionals Council of South Africa who has completed advanced education and clinical training in a specific area of medicine, their specialty area (that is, this person must be registered with the Health Professions Council of South Africa in a relevant specialty).

After all required documents have been received a claim decision will be made as soon as possible.

The benefit will be paid after a claim has been approved, but there might be a slight delay before the amount appears in the bank account to which the payment is made due to payment settlement delays between our bank and your bank (your beneficiaries’ bank).

A waiting period is an amount of time that needs to pass before you are able to be covered for a particular claim. A 6-month waiting period applies from the date you take out your policy for natural death and natural disability, as well as a 12-month waiting period applies to suicide.

Death that excludes accidental death and suicide. These deaths are related to illnesses, diseases and any other natural causes, for example (but not limited to) deaths from cancer or a heart attack.

It is a death caused by an accident.

A sudden and unexpected event, which happened at a specific time and place and is caused by violent, external, physical and visible means and causes an injury. This does not include self-inflicted injury or suicide.

A covered disability that excludes both accidental disabilities and disabilities caused by self-inflicted injury. These disabilities are related to illnesses, diseases and any other natural cause.

It is an injury caused by an accident which causes you to suffer one of the covered disabilities.

If you die or suffer a disability from natural causes within the waiting period, the premiums paid will be refunded to you (if you suffer a disability) or your beneficiary/beneficiaries (if you die).

There are a few general instances where a claim will not be paid, such as If the cause of a disability claim is due to a pre-existing condition and any condition or event relating to (or manifesting from) a pre-existing condition, if your premiums are not up to date, if you claim for natural causes within the waiting period, if the cause of death or disability is nuclear accidents, war or armed conflict, or if you claim for suicide or a suicide attempt within the first 12 months of your policy. For a full list of these general exclusions, please ask a OneSpark service consultant for our Plan Guide.

An illness or injury sustained or contracted by you which you have been aware of, or should reasonably have been aware of, or received medical treatment or advice by a doctor before your cover started. This includes, but is not limited to, any physical or mental defect, symptoms, disease, infirmity or condition which existed prior to your cover starting or reinstatement of the policy (whichever occurred last).

You can add up to 5 beneficiaries.

You can add any person who is a South African resident and at least 18 years old.

You can change your beneficiary information (add or remove beneficiaries, change the amount they receive or add additional contact information for beneficiaries) by:

In order for OneSpark to verify your identity, and to comply with the FIC Act, you will need to provide OneSpark with:

If you travel outside of South Africa to the following countries, you will not be covered:

You can change personal and payment information, add or remove Protector Plans, add or remove beneficiaries, change beneficiary information or cancel your policy.

You can cancel your Protector Plan(s) by calling our call centre at 080 000 0123 or emailing us at info@onespark.co.za.

If you cancel your policy, you will no longer be able to claim under that policy and your Daily Expense CashBack on that policy will fall away. Any premium you paid up until that point will not be returned to you. This means that if you pass away or suffer a covered disability going forward, you (or your beneficiaries) will not get a pay-out and you will also not get your Daily Expense CashBack pay-out?

Provided no claims have been made within the 31 days, your policy will immediately be cancelled and any premium you paid up until that point will be returned to you.

Yes, you can reinstate your cover within 2 months after cancelling your policy. If you try to reinstate your cover more than two months after you cancelled your policy, you will not be reinstated to that same policy and you will be issued a new policy with new benefits, where the full waiting period will apply. A maximum of 2 reinstatements will be allowed on a single policy over the entire duration of the policy term.

No, you can only take out one Daily Expense Protector at present.

You need to be between the ages of 18 and 60 in order to qualify for the Daily Expense Protector.

This is the anniversary which occurs every year on the first day of the month in which you started your policy.

Yes, you can have all 4 Protector Plans at the same time.

No, you are not able to add family members to your Daily Expense Protector Plan.

You can complain by:

You can change your personal information by:

No, the cover amounts and CashBack pay-outs are not taxable.

No medical examination is required for any of our funeral or protector products, including our Education, Grocery, Transport and Daily Expense Protection Plans. Medical questions are required to be answered for our life insurance product, and depending on the answers to your question and the amount of cover you require, we may need to send a nurse to you to complete a quick medical test.

You can take out a Transport Protector Plan if you are between the age of 18 and 60, and are either a South African resident or you hold a valid Visa.

You are eligible to take out a OneSpark Policy if you have any of the following valid South Africa Visas:

You will not be able to take out a OneSpark Policy if you are on a tourist, visitor, medical, exchange or business visa.

The Transport Protector Plan pays out R20 000 if you were to die or suffer a covered disability. The money can be used to help cover your family’s transport and living costs.

Your cover starts after you have completed the application, entered your payment details and we receive the first premium.

Cover ends when you pass away, suffer a covered disability, when premiums are no longer paid or on the date you ask us to cancel your policy.

If you pass away, your beneficiaries will receive the pay-out. If you suffer a covered disability, you will receive the pay-out.

If you pass away, the amount each beneficiary receives is equal to the amount allocated to each. If you suffer a covered disability, you will receive the full cover amount.

Yes, your cover amount will grow each year at your policy anniversary with inflation.

Inflation used is the increase in the Consumer Price Index (CPI) over a 12-month period as published by Statistics South Africa 3 months prior to your policy anniversary.

The Transport Plan CashBack pays out 25 years after the Transport Protector Plan started if your policy is still active, you are alive, have not claimed and your policy premiums are paid up to date.

The Transport Plan CashBack is paid to you, the main member.

Your Transport Plan CashBack value will not change.

Yes, your cover will continue after the Transport Plan CashBack has paid out as long as you continue to pay premiums. You will not receive further CashBacks on that same Protector Plan after the CashBack has paid out.

Premiums are payable each month in advance. Your premium will be collected within a 10 (ten) day period of the payment date you select.

This helps to ensure that you and your family always remain fully protected, since premium collection is made when CashBacks are available in your account and to allow for changes in line with public holidays and weekends.

Premiums can be paid from your bank account by debit order or from your debit card or credit card by providing your card details.

Your cover amount will increase each year with inflation (usually around 5%). Your premium will increase in line with your cover as well as a factor to take into account your increasing age. This increase will typically be around 10% each year, on average.

Your premium is calculated based on your unique set of circumstances and uses your age, gender and cover amount amongst other things.

You can change how you pay your premiums by:

If you have missed 1 premium payment, we will try to collect 2 premiums in the next month (the premium missed for the current month and the premium for the next month). If we are able to collect the 2 premiums, your policy and cover will remain in place. If we are unable to collect the 2 premiums in the next month, we will try to collect 3 premiums in the following month. If we are able to collect the 3 premiums, your policy and cover will remain in place. If we are unable to collect the 3 premiums, your cover and policy will be cancelled.

If you pass away or suffer a covered disability, and your policy premiums have been paid up to date.

You (or your nominated beneficiaries) can start the claim process through calling our call centre at 080 000 0123 or emailing us at claims@onespark.co.za

Completed disability claim form or death claim form

A legally and duly qualified medical practitioner who registered as such with the Health Professionals Council of South Africa who has completed advanced education and clinical training in a specific area of medicine, their specialty area (that is, this person must be registered with the Health Professions Council of South Africa in a relevant specialty).

After all required documents have been received a claim decision will be made as soon as possible.

The benefit will be paid after a claim has been approved, but there might be a slight delay before the amount appears in the bank account to which the payment is made due to payment settlement delays between our bank and your bank (your beneficiaries’ bank).

A waiting period is an amount of time that needs to pass before you are able to be covered for a particular claim. A 6-month waiting period applies from the date you take out your policy for natural death and natural disability, as well as a 12-month waiting period applies to suicide.

Death that excludes accidental death and suicide. These deaths are related to illnesses, diseases and any other natural causes, for example (but not limited to) deaths from cancer or a heart attack.

It is a death caused by an accident.

A sudden and unexpected event, which happened at a specific time and place and is caused by violent, external, physical and visible means and causes an injury. This does not include self-inflicted injury or suicide.

A covered disability that excludes both accidental disabilities and disabilities caused by self-inflicted injury. These disabilities are related to illnesses, diseases and any other natural cause.

An injury caused by an accident which causes you to suffer one of the covered disabilities.

If you die or suffer a disability from natural causes within the waiting period, the premiums paid will be refunded to you (if you suffer a disability) or your beneficiary/beneficiaries (if you die).

There are a few general instances where a claim will not be paid, such as If the cause of a disability claim is due to a pre-existing condition and any condition or event relating to (or manifesting from) a pre-existing condition, if your premiums are not up to date, if you claim for natural causes within the waiting period, if the cause of death or disability is nuclear accidents, war or armed conflict, or if you claim for suicide or a suicide attempt within the first 12 months of your policy. For a full list of these general exclusions, please ask a OneSpark service consultant for our Plan Guide.

An illness or injury sustained or contracted by you which you have been aware of, or should reasonably have been aware of, or received medical treatment or advice by a doctor before your cover started. This includes, but is not limited to, any physical or mental defect, symptoms, disease, infirmity or condition which existed prior to your cover starting or reinstatement of the policy (whichever occurred last).

You can add up to 5 beneficiaries.

You can add any person who is a South African resident and at least 18 years old.

You can change your beneficiary information (add or remove beneficiaries, change the amount they receive or add additional contact information for beneficiaries) by:

In order for OneSpark to verify your identity, and to comply with the FIC Act, you will need to provide OneSpark with:

If you travel outside of South Africa to the following countries, you will not be covered:

You can change personal and payment information, add or remove Protector Plans, add or remove beneficiaries, change beneficiary information or cancel your policy.

You can cancel your Protector Plan(s) by calling our call centre at 080 000 0123; or emailing us at hello@onespark.co.za.

If you cancel your policy, you will no longer be able to claim under that policy and your Transport CashBack on that policy will fall away. Any premium you paid up until that point will not be returned to you. This means that if you pass away or suffer a covered disability going forward, you (or your beneficiaries) will not get a pay-out and you will also not get your Transport CashBack pay-out?

Provided no claims have been made within the 31 days, your policy will immediately be cancelled and any premium you paid up until that point will be returned to you.

Yes, you can reinstate your cover within 2 months after cancelling your policy. If you try to reinstate your cover more than two months after you cancelled your policy, you will not be reinstated to that same policy and you will be issued a new policy with new benefits, where the full waiting period will apply. A maximum of 2 reinstatements will be allowed on a single policy over the entire duration of the policy term.

No, you can only take out one Transport Protector at present.

You need to be between the ages of 18 and 60 in order to qualify for the Transport Protector.

This is the anniversary which occurs every year on the first day of the month in which you started your policy.

Yes, you can have all 4 Protector Plans at the same time.

No, you are not able to add family members to your Transport Protector Plan.

You can complain by:

You can change your personal information by:

No, the cover amounts and CashBack pay-outs are not taxable.

No medical examination is required for any of our funeral or protector products, including our Education, Grocery, Transport and Daily Expense Protection Plans. Medical questions are required to be answered for our life insurance product, and depending on the answers to your question and the amount of cover you require, we may need to send a nurse to you to complete a quick medical test.

OneSpark reverses the traditional insurance model. We treat the premiums you pay as if it's your money, not ours. With OneSpark, everything becomes simple and transparent. We take a flat fee, pay claims super-fast, and give you back whatever’s leftover after paying claims, covering expenses and reinsurance. This amount that we share back with you is what we call the ShareBack benefit, and you can use this money in whatever way you want.

OneSpark keeps a fixed percentage from the premiums we collect. This pays for developing loads of cool tech, running an insurance company (including salaries, rent, and such), and hopefully making some profit! Because it’s a fixed fee, our desire for profit does not conflict with our duty to pay claims. If there’s money leftover after paying claims, covering our expenses and other insurance costs, we simply return it to our clients proportionately.
ShareBacks are discretionary and are dependent on OneSpark’s performance, including factors such as scale (number of policies) and claims experience. For example, if OneSpark’s annual claims experience is better than expected, then whatever money is left, after deducting all relevant costs, will be distributed to our policyholders. However, if the annual claims experience is worse than expected (or as expected), then ShareBacks may not be paid. Before any ShareBack payout, we will communicate with you how we used your premiums over the year and if any Shareback is due to you.

OneSpark only pays ShareBacks with respect to active policies.

This world first feature gives you greater control of your life insurance premium for the first time. That’s because at other insurers, you pay more each month because other people are cancelling their policies. But that’s completely out of your control. Our Pay-As-You-Need model, that changes life insurance from a static long-term product to a product that dynamically adjusts each year to match your financial needs, enabled us to introduce a No Cancel Discount- a discount that you can select if you know you aren't going to cancel your policy within the next 12 months. This means you no longer have to pay for things that are out of your control, saving you even more with OneSpark!

If selected, your premium will automatically reduce by 15%. When selected, you will be charged an additional activation premium which is equal to one month's premium. This will be billed when the option is selected. This activation fee will later be used to pay for your 12th month's premium in that year, meaning you can get a 15% discount the whole year and you won't have to pay anything in the month before your policy anniversary! If you do cancel or lapse your policy during the year, you will forfeit the activation fee. What’s more, you can continue to select this option each year, to lock-into a discount for whole of life.

The discount applies for a year (12 full calendar months). You can re-select the discount each year. If you forget to reselect it each year, it will automatically renew in the following year to keep your premium as low as possible. You can cancel it at any time. If you cancel, you will forgo the activation fee. If you stay for the year, the activation will be used to pay for your 12th month's premium.

The discount may differ in size but will be locked in for as long as you select the discount.

OneSpark worked with leading global financial planning experts to create our world-first Pay-As-You-Need algorithm. This algorithm takes a large number of factors into account, utilising the information you provide us with at application stage, to create a personalized solution to your financial needs, both now and in the future. The algorithm takes such factors as your age, specific occupation, income, tax considerations, asset class mixes, level of debt, family composition, contribution to household income, lifestyle factors, and many other considerations to calculate exactly how much, and what type of cover you need to ensure you are optimally protected if you suffer a life-changing event.

The Protection Level Indicator is a world-first algorithm that assesses how much cover you take-out, relative to how much cover you need to protect yourself given your current financial needs and personal circumstances. If your Protection Level is 100%, for example, this means you are as optimally protected as possible, while anything less will require you to increase your cover to reach the optimal level.

You can increase your protection percentage by increasing your cover to the proposed amounts, as suggested by the OneSpark Pay-As-You-Need algorithm. You can do this by entering a higher cover amount, or clicking the ‘plus’ sign next to the cover to adjust it upwards.

Yes, you can. While our algorithm suggests cover that ensures you are 100% protected as far as possible, it is possible for you to increase your cover above 100%, subject to maximums.

Only if you change your cover amounts should your level of protection change.

However, in order to ensure that your coverage and benefits we offer keep pace with the latest medical and technological advancements, we may amend the benefits that we offer or introduce new benefits. In such circumstances, it may adjust automatically to reflect the new information we have about you or new benefits that OneSpark has introduced.

The Protection Level Indicator is calculated using a comprehensive and advanced analysis of your personal circumstances. This includes your age, gender, occupation, income, level of debt, number of dependents, lifestyle factors, family structure and contribution to household income. It also allows for the current and expected future economic conditions. Using all of this information, the protection wheel calculates the optimal amount of cover needed to protect you against unforeseen life changing events.

While we are continuously advancing our tech and algorithms, at this time, the Protection Level Indicator does not allow for the impact of tax and estate duty, any cover you may have at other insurers, or the suitability of underlying claim definitions of any benefit.

While we are continuously working to improve our smart tech and algorithms, your protection level only calculates your level of protection relative to the full suite of products that OneSpark has and the information that you have provided us with. This means that the protection level does not currently include aspects such as tax on death (estate duty, capital gains, income protection taxation), nor does include any secondary occupational income streams.