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Frequently asked
questions
The Living Plan Range
By OneSpark support teamUpdated about 1 month ago
General questions

Can I have more than one University Wallet Plan?

Yes, you can be insured on up to 3 University Wallet Plans.

Can I have more than one Dream Car Plan?

No, you can only be insured on 1 Dream Car Plan.

Can I have more than one Five-Star Food Plan?

No, you can only be insured on 1 Five-Star Food Plan.

What are the entry age requirements for the Living Plans?

You need to be between the ages of 18 and 60.

When is my policy anniversary?

This is the anniversary which occurs every year on the first day of the month in which you started your policy.

Can I have a University Wallet Plan, Dream Car Plan and Five-Star Food Plan?

Yes, you can have all 3 Living Plans, any combination of any 2 Living Plans or only 1 Living Plan.

Can I have a Living Plan and a Millionaire Funeral Plan?

Yes, you can have any of the Living Plans and a Millionaire Funeral Plan.

Can I add family members to my Living Plan?

No, you are not able to add family members to your Living Plan.

Your Cover

What cover do I get?

  • The University Wallet Plan pays out R25 000 if you were to die or suffer a covered disability (please see the question “What is a covered disability?”). The money can be used to help cover your child’s education related expenses.
  • The Dream Car Plan pays out R20 000 if you were to die or suffer a covered disability (please see the question “What is a covered disability?”). The money can be used to help cover your family’s transport and living costs.
  • The Five-Star Food Plan pays out a R20 000 if you were to die or suffer a covered disability (please see the question “What is a covered disability?”). The money can be used to help cover your family’s grocery and food costs.

When does my cover start?

Your cover starts after you have completed the application, entered your payment details and we receive the first premium.

When does my cover end?

Cover ends when you pass away, suffer a covered disability, when premiums are no longer paid or on the date you ask us to cancel your policy.

Who receives the benefit after a claim?

If you pass away, your beneficiaries will receive the payout. If you suffer a covered disability, you will receive the payout.

How much does each beneficiary receive?

If you pass away, the amount each beneficiary (if there are more than one; please see the question “How do I add or remove beneficiaries or change beneficiary information?”) receives is equal to the amount allocated to each. If you suffer a covered disability, you will receive the full cover amount.

Will my cover amount change?

Yes, your cover amount will grow each year (at your policy anniversary - please see the question “When is my policy anniversary?”) with inflation.

What inflation is used to determine changes to my cover?

Inflation used is the increase in the Consumer Price Index (CPI) over a 12-month period as published by Statistics South Africa 3 months prior to your policy anniversary (please see the question “When is my policy anniversary?”).

Your Funds

When does the University Wallet Fund, Dream Car Fund or Five-Star Food Fund pay out?

  • The University Wallet Fund and Five-Star Food Fund pay out 18 years after your cover starts
  • The Dream Car Fund pays out 25 years after your cover starts

For example, the University Wallet Fund pays out 18 years after University Wallet Plan started if your policy is still active, you are alive, have not claimed and your policy premiums are paid up to date.

Who receives the University Wallet Fund, Dream Car Fund or Five-Star Food Fund payout?

The University Wallet Fund, Dream Car Fund and Five-Star Food Fund are paid to you, the main member.

Do the University Wallet Fund, Dream Car Fund or Five-Star Fund values change?

Your University Wallet Fund, Dream Car Fund and Five-Star Food Fund values do not change.

Will my cover continue after the University Wallet Fund, Dream Car Fund or Five-Star Food Fund pays out?

Yes, your cover will continue after the University Wallet Fund, Dream Car Fund and Five-Star Food Fund have paid out as long as you continue to pay premiums. You will not receive further funds on that same Living policy after the fund has paid out.

Your Living Plan Premiums

When do I pay premiums?

Premiums are payable each month in advance. Your premium will be collected within a 10 (ten) day period of the payment date you select.

Why do you collect premiums within a 10-day period?

This helps to ensure that you and your family always remain fully protected, since premium collection is made when funds are available in your account and to allow for changes in line with public holidays and weekends.

How do I pay premiums?

Premiums can be paid from your bank account by debit order or from your debit card or credit card by providing your card details.

Will my premium increase?

Your premium will increase at each policy anniversary as your cover increases and you become older.

How did you calculate my premium?

Your premium is calculated based on your unique set of circumstances and uses your age, gender and cover amount amongst other things.

How do I change how I pay my premium?

You can change how you pay your premiums by:

  • Calling our call centre at 0861 777 271;
  • Emailing us at hello@onespark.co.za; or
  • Logging in to your OneSpark profile online.
    • After logging in to your OneSpark profile, select the My profile option at the bottom of the screen. A range of options will then become available. Select the Payment details tab. Here you will be able to change how you pay your premium.

My debit or credit card is expiring, how do I update my card details?

Please see the question “How do I change how I pay my premium?”, which provides a step by step guide to updating your payment details.

I missed a premium, what do I do now?

If you have missed 1 premium payment, we will try to collect 2 premiums in the next month (the premium missed for the current month and the premium for the next month). If we are able to collect the 2 premiums, your policy and cover will remain in place. If we are unable to collect the 2 premiums in the next month, we will try to collect 3 premiums in the following month. If we are able to collect the 3 premiums, your policy and cover will remain in place. If we are unable to collect the 3 premiums, your cover and policy will be cancelled.

Changing your Living Plan

What changes can I make to my Living Plans?

You can change personal and payment information, add or remove Living Plans, add or remove beneficiaries, change beneficiary information or cancel your policy.

How can I cancel my Living Plans?

You can cancel your Living Plan(s) by calling our call centre at 0861 777 271 or emailing us at hello@onespark.co.za.

What happens when I cancel my policy?

If you cancel your policy, you will no longer be able to claim under that policy and your Living Plan Fund on that policy will fall away. Any premium you paid up until that point will not be returned to you. This means that if you pass away or suffer a covered disability going forward (please see the question “What is a covered disability?”), you (or your beneficiaries) will not get a payout and you will also not get your Living Plan Fund payout.

What happens if I cancel my policy within 31 days of taking it out?

Provided no claims have been made within the 31 days, your policy will immediately be cancelled and any premium you paid up until that point will be returned to you.

Can I reinstate my cover after cancelling my policy?

Yes, you can reinstate your cover within 2 months after cancelling your policy. If you try to reinstate your cover more than two months after you cancelled your policy, you will not be reinstated to that same policy and you will be issued a new policy with new benefits, where the full waiting period will apply. A maximum of 2 reinstatements will be allowed on a single policy over the entire duration of the policy term.

Claiming

When can I claim?

If you pass away or suffer a covered disability, and your policy premiums have been paid up to date.

What is a covered disability?

  • Total loss of comprehension of language; or
  • The loss of the ability to move both arms and legs (i.e. quadriplegia or paralysis of all four limbs); or
  • The loss of the ability to move both legs (i.e. paraplegia or paralysis of the legs and lower body); or
  • The loss of ability to move one side of your body (i.e. hemiplegia); or
  • Total loss of vision in both eyes (with no light perception); or
  • Total loss of use of both hands; or
  • Total loss of use of both feet; or
  • Stage IV (four) cancer.

How do I claim?

You (or your nominated beneficiaries) can start the claim process through calling our call centre at 0861 777 271 or emailing us at claims@onespark.co.za.

What documents are required when claiming?

  • Completed disability claim form or death claim form
  • DHA1663 notification of death register from the Department of Home Affairs- if the insured life passed away
  • Certified copy of death certificate (if claim is due to death)
  • If the claim is for a covered disability, a medical report supplied by a specialist medical practitioner
  • Certified copy of insured person’s ID
  • Certified copy of all beneficiaries’ ID
  • Certified copy of the claimant’s ID (if not a beneficiary)
  • Claimant/Beneficiary 1 month bank statement
  • Proof of residence - not older than 3 months.
  • If its an unnatural death/disability - a police report / post-mortem report
  • If death/disability is a result of a motor vehicle accident - a copy of the motor vehicle accident report

Who is classified as a specialist medical practitioner?

A legally and duly qualified medical practitioner who registered as such with the Health Professionals Council of South Africa who has completed advanced education and clinical training in a specific area of medicine, their specialty area (that is, this person must be registered with the Health Professions Council of South Africa in a relevant specialty).

How long does it take for a claim decision to be made?

After all required documents have been received a claim decision will be made as soon as possible.

When is the benefit paid?

The benefit will be paid after a claim has been approved, but there might be a slight delay before the amount appears in the bank account to which the payment is made due to payment settlement delays between our bank and your bank (your beneficiaries’ bank).

What is a waiting period?

A waiting period is an amount of time that needs to pass before you are able to be covered for a particular claim. A 6-month waiting period applies from the date you take out your policy for natural death and natural disability, as well as a 12-month waiting period applies to suicide.

What is a natural death?

Death that excludes accidental death and suicide. These deaths are related to illnesses, diseases and any other natural causes, for example (but not limited to) deaths from cancer or a heart attack.

What is an accidental death?

Death caused by an accident (please see the question “What is an accident?”).

What is an accident?

A sudden and unexpected event, which happened at a specific time and place and is caused by violent, external, physical and visible means and causes an injury. This does not include self-inflicted injury or suicide.

What is a natural disability?

A covered disability (please see the question “What is a covered disability?”) that excludes both accidental disabilities and disabilities caused by self-inflicted injury. These disabilities are related to illnesses, diseases and any other natural cause.

What is an accidental disability?

An injury caused by an accident which causes you to suffer one of the covered disabilities (please see the question “What is a covered disability?”).

What happens if I die or suffer a disability from natural causes (that is, a natural death or natural disability occurs) within the 6-month waiting period?

If you die or suffer a disability from natural causes within the waiting period, the premiums paid will be refunded to you (if you suffer a disability) or your beneficiary/ies (if you die).

When will I not be able to claim?

  • If your policy premium is not paid up to date; or
  • If death or disability occurs during the waiting period; or
  • If death or disability is due to an intentional self-inflicted injury; or
  • If you or any of your representatives commits any breach of law; or
  • If you participate in any criminal activities; or
  • If you have not complied with all the obligations and conditions of the policy; or
  • If the cause of death or disability is nuclear accidents, war or armed conflict (whether war be declared or not), terrorist or insurgency activities, rebellion, civil commotion, sedition, sabotage or any activity associated with the aforegoing, or the defence, quelling, investigation or containment thereof by any security force;
  • If you intentionally or negligently consume poisons, drugs or narcotics, unless these have been prescribed by a registered medical practitioner (you are not allowed to perform the role of a registered medical practitioner in this case).
  • If the cause of death is due to suicide or a suicide attempt (whether sane or insane) within the first 12 months after your cover starts or from reinstatement; or
  • If the cause of a disability claim is due to excessive consumption of alcohol or if you drive any motorized vehicle whilst your blood alcohol level exceeds the legal limit; or
  • If the cause of a disability claim is due to a pre-existing condition and any condition or event relating to (or manifesting from) a pre-existing condition (please see the question “What is a pre-existing condition?”).

What is a pre-existing condition?

An illness or injury sustained or contracted by you which you have been aware of, or should reasonably have been aware of, or received medical treatment or advice by a doctor before your cover started. This includes, but is not limited to, any physical or mental defect, symptoms, disease, infirmity or condition which existed prior to your cover starting or reinstatement of the policy (whichever occurred last).

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