This page explains the insurance claims submission process for OneSpark policyholders and their beneficiaries. When you make a claim you will be assigned a dedicated claims consultant to guide you through the process and help with any queries you might have.
Contact a consultant
Contact our claims consultants on 0800 168 472.
The consultant will explain the claims process and will provide you with information on the documents required to process the claim.
Submit your documents
The documents that you may be required to submit include:
Downloadthe funeral claim form
Downloadthe disability cover claim form
A certified copy of the death certificate of the deceased (for funeral cover claim)
Certified copy of deceased’s ID
Certified copy of all beneficiaries’ ID
Certified copy of the claimant’s ID If not a beneficiary
Certified copy of the claimant’s ID
If not a beneficiary
Proof of residence
Not older than 3 months
Depending on the nature of the claim, some of the below documents may also be needed:
A specialist medical report
depending on the nature of the claim
A police report / post-mortem report
it’s an unnatural death/disability
A copy of the motor vehicle accident report
Processing your claim
All claims will be processed efficiently and quickly.
Funeral Cover claims
Funeral cover claims will be paid out in 48 hours if all the correct documentation is submitted.
Life and Disability claims
pay-outs may take longer, depending on the nature of the claim, but we will attempt to process the claim once all required documentation has been received.